Satisfaction Guarantee & Free Returns
Every purchase from Reflections Urns & Memorials is backed by our 100% Satisfaction Guarantee and our generous Returns Policy.
We want to make sure that you -- and the families you serve -- are completely satisfied with the quality of every product. We will take back any non-personalized purchase for any reason for 90 days after purchase. Of course we will replace any product damaged or found to be defective.
To reinforce our commitment to service, we back our satisfaction guarantee with a free returns policy -- we will pay the cost of return shipping ourselves.
The only exceptions to our returns policy are:
• We cannot take back an item that has had any ashes placed in it or an item that has been personalized with direct engraving.
• We do not refund expedited shipping fees if you received that service from FedEx as promised.
How to return an item
Step 1: Get a Returns Number
Each return to Reflections Urns & Memorials needs a returns number assigned to it so that we can track and handle it correctly. This number is called an RMA number. You have two ways that you can request an RMA number.
• Send an email to Reflections Urns & Memorials at info@reflections-urns.com. Don’t forget to tell us your firm's name and the product you want to return.
We will issue you an RMA number and then email you a paid returns label to print and affix to the outside of your package.
Step 2: Affix your Pre-Paid Return Label and Send Product Back
You can drop your returns package at any FedEx location. The package will come back to Reflections Urns & Memorials at no cost to you.
Once we receive your product, we will issue a refund for the product and/or send you a replacement product according to your wishes.